If you're trying to log into your account to restore your charting data on a new / reset phone and the app is not recognising your email address / saying that you don't actually have an account registered, we're here to help!
Why don't I have an account?
The account is an optional app feature in Read Your Body not automatically created or connected with your subscription or email address. It's entirely possible to use the app without an account (in fact this is the default) - in this case all data is stored only on your phone for total privacy.
If you choose to use the app without an account, you'll be prompted at the start of each new cycle in the app to export a backup of your settings and data as an RYB file for safekeeping. You'll also see a yellow banner at the top of your app's menu / data entry screen, encouraging you to register for / log into an account to keep your data automatically and securely backed up.
How can I restore my data if I don't have an account?
- If you still have access to the app on your old phone, register for an account there at Menu > Account > Register then log in with that same account on your new phone to restore your data.
- If you no longer have access to the app on your old phone, you'll need to restore your data from an RYB file. Since you were using the app without an account previously, you would have been prompted at the start of each new cycle in the app to export a backup of your settings and data as an RYB file for safekeeping.
- If you have an RYB file saved recently, get started in the app as a new user (tap the yellow 'Get started' button on the first welcome screen to navigate through the welcome flow) then once back inside the app import your RYB file at Menu > Database > Import to restore your data, and register for an account at Menu > Account to make sure that your data is automatically and securely backed up moving forward.
- If you don't have an RYB file saved recently, then very unfortunately it may not be possible to restore your data.
If the above information doesn't help, please do contact us for support and we'll be happy to assist as far as possible! As charters ourselves we truly understand how important your precious charting data is and we hope to be able to help you to restore it ♡